Our Services

Production And Customization

HongYe has been a leader in the Aluminium processing industry for the past 15 years, providing users with comprehensive, reliable, and high-quality equipment. Our research and development team is well-versed in the design process to ensure that the equipment is tailored to the user’s specific requirements.

PRE SALES SERVICES

  • Our design team will make the technical file and design drawings according to the client’s requirements.
  • Clients inspect the drawings.
  • Production of the raw materials will commence once the drawings have been validated by the customers.
  • Qualified Semi-Finished goods are assembled in the warehouse and stored. During this process, a quality inspection is carried out to guarantee the quality of the product.
  • Once commissioned, the final products are packaged and transported to the warehouse.
  • Once the customers receive the products, our engineers will support users in the installation and commissioning of the equipment.
  • After a trial run, the equipment will be put into use; and it will have a warranty period.
  • Users can also reach out to us for any technical issues they may have experienced during the manufacturing process.

TECHNICAL SUPPORT

  1. We will arrange for qualified technicians to provide users with technical instructions and explain any technical issues that fall under the scope of the agreement.
  2. Our technicians will ensure that our clients’ operators have a comprehensive understanding of the machine’s operation, inspection, and maintenance.
  3. Clients are obligated to select a few experienced operators from their operators in order to gain knowledge from our engineers.
  4. The technical training service is provided at no cost.

After SAles Services

  1. We offer a Warranty of 6-12 months from the date of acceptance.
  2. If the machines are damaged due to quality defects, we will provide free repair and replacement services.